You asked for another show on great customer service and I’m happy to deliver. Our last show on great customer service featured Frank Eliason, Senior Director of Comcast National Customer Service and Neroli Salon and Spa was such a hit that we’re going to do a second installment. Frank Eliason is revolutionizing the way customer service is using social media to reach its customers and the results are amazing. Neroli Salon and Spa shared its philosophy for delivering exceptional customer service as a means to be the best in the business and thrive when so much of its competition fails.
You told me that you love Hertz Car Rental. Hertz is known for its excellent customer service and we’re planning to speak about exactly what Hertz does to stay ahead of its competition. You’ve already told me you love how Hertz puts its customers first, helps make travel for families and business people as well easier.
Please let me know what other companies you’d like me to feature. Companies have to work harder to earn business and stay in business. Let’s reward those companies by praising them in public.